Create a support task
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Expand the Support structure type.
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Right click on Active Cases and select New Task.
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Click Type and select any of the following:
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Change Request
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Error Report
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Enter a title.
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Enter a description.
noteAlways include the ID of a publication/topic for testing, if applicable.
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Select a due date
(When does the task need to be solved?)
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Select Task as Information Type.
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Select Support Issue as SubInformation Type.
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Select a priority.
(How urgent is the task, and how should it be prioritized against other tasks for the implementation?)
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Click Finish.
Add attachments to the task if possible to better describe what the problem is/what needs to be done.
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caution
Never add comments or changes to the task in the TEST or QA environment. All changes must be done in the production environment. |